Customer Service/Sales Representatives Needed At Buy Sell Find Canada
At Buy Sell Find Restaurant Equipment, we pride ourselves on being the new kid on the equipment block, shaking up the way equipment supply has been done by having a strong online and social media presence and being super responsive to our customers through text, messenger, email, phone and in-person relationship development. We aim to not just spec and quote equipment – we aim to build long-term relationships with our clients by riding along with them as they start, reimagine, and maintain their businesses by offering appropriate solutions along every step of the way.
We are seeking an energetic, organized, self-starter for the position of Customer Service/Sales Representative to join our growing team. This individual will perform a variety of job functions including:
Receive and welcome clients at our store-front location and provide them with expert support to connect them with equipment that will meet their operational needs.
What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Work Conditions and Physical Capabilities
– Fast-paced environment
– Work under pressure
– Tight deadlines
– Repetitive tasks
– Attention to detail
– Combination of sitting, standing, walking
Security and Safety
– Criminal record check (abstract)
Products or Services (Sales)
– Industrial equipment
– Food and beverages
Business Equipment and Computer Applications
– Word processing software
– Spreadsheet software
– Presentation software
– General office equipment
– Electronic mail
How to Apply?: Please send resumes via email to [email protected]
Application Information
Employer Name:
BUY SELL FIND
Contact Email:
[email protected]